Frequently Asked Questions

What sets us apart in the market?

We set ourselves apart by ensuring top-quality products at the best prices, thanks to our in-house manufacturing and delivery process.

What additional accessories do I need, and do I need to order them separately?

Your skylight installation will require foam rope, weatherproofing silicone, and flashing kits. These are not included as standard, but can easily be ordered from our website so you have everything you need in one place.

Do you offer next day delivery?

Absolutely, we offer express delivery to most areas. To confirm this service for your location, check on our website or give us a call.

What are my payment options for a skylight?

We accept a variety of payment methods, including PayPal, Credit and/or Debit Cards (Stripe), Google Pay, Amazon Pay, and Direct Bank Transfer. Please note that we require payment in advance.

What's the maximum pitch for these skylights?

The pitch for our skylights can be anywhere between 6 and 45 degrees.

What's the lead time for items in stock?

The lead time varies depending on the unit size and your location. By adding the item to your cart and entering your delivery postcode, you can view all delivery options without being charged at this stage.

How do I place an order? Can I do it over the phone?

We only accept orders via our website. Although we don’t take orders over the phone, we’re always available to answer any questions.

Can I delay delivery if I’m not ready yet?

Certainly. Just provide any delivery instructions or desired delivery dates in the “notes” box during checkout.

Can I choose a tint for my skylight?

Yes, you can opt for a green or blue tint for your skylight via our custom calculator.

Will the window need assembling upon arrival?

No, the skylights arrive fully assembled. Remember to order your installation accessories separately so you’re ready to go when your skylight arrives.

Should I go for double or triple-glazed skylights?

Triple-glazed skylights have superior U-Value and noise resistance, offering better noise reduction and less heat loss, which can save you on energy bills. Double-glazed skylights, while lighter and easier for installations, are not as efficient in terms of heat loss and noise reduction. However, most houses still have double-glazed windows.

What kind of guarantees and warranties do your skylights come with?

Our skylights come with an impressive 20-year seal warranty.

What aspects does the warranty cover?

Our warranty meets the CE certification and the European standards. It remains valid for twenty years as long as the skylight unit is installed as per our guidelines, covering any possible defects or damages. Plus, we offer an aftercare service.

How can I find out the price?

You can find all the prices for our skylights on our product page. For orders above £2/5000, we may provide a trade price discount. For such large orders, contact our Customer Support Team to secure a discount code.

Can I pick up my skylight in person?

Absolutely! After placing and paying for your order, just get in touch with our Customer Support Team. They will have your order ready for collection.

Can I figure out the delivery costs to my location?

Sure, you can! If you proceed to checkout, the system will calculate delivery costs and options without you having to place the order.

Does your company also handle installation?

No, we are suppliers of skylights only. We suggest finding a reputable local roofer for a professional installation.

Do your skylights open and close?

While the majority of our skylights are fixed, we’re excited to announce our newest addition – the Electric opening skylight. This advanced option provides the same quality, with the added convenience of adjustable ventilation at your fingertips.

What's the maximum Ug-Value for your skylights?

The highest Ug-Value our skylights offer is 1.1 W/m²K.

Can I add blinds to my skylight?

Yes, blinds can be added once the skylight is installed! We advise installing the blinds at a minimum distance of 150mm from the glass to avoid Thermal Stress Glass Breakage.

Will the rain make a lot of noise against my skylight?

Our triple-glazed skylights ensure optimal sound insulation, which helps minimize any noise from rain. The design of our skylights, with 6mm toughened safety glass and an 8mm thick bottom pane with a 15mm gap in between, significantly reduces noise.

Where do your skylights come from? Are they made in the UK?

Our skylights are sourced from Europe.

Accessories and Installation

Can your skylight be fitted on a pitched roof?

Yes, they can. You just need to flash the upstand with lead.

What is the minimum/maximum pitch degree for the Pitched Skylights installation?

The minimum pitch is 6 degrees, the maximum is 45 degrees.

Is it necessary to make some pitch degree during installation of Flat Roof skylight?

Yes, it is. We recommend at least 6 degrees pitch in order to prevent pouring onto the skylight.

What is the minimum/maximum pitch degree for the Electrical Skylights installation?

The minimum pitch is 6 degrees, the maximum is 25 degrees.

What is the minimum/maximum pitch degree for the Framed Skylights installation?

The minimum pitch is 6 degrees, there is no restriction for the maximum degree as they are mechanically fixed onto the up-stand.

Do you provide an Installation Service?

Yes, we do. Just fill the contact form provided on our website.

Can we install on felt or EPDM type of roof?

Yes, you can.

Do you sell it with flashing?

No, we don’t. It is available in our website in the “accessories” section.

Can I have blinds on my Skylight?

Yes, you can have them installed once your skylight is fitted! As the installation of blinds behind the glazing increases the risk of Thermal Stress Glass Breakage, we advise you to install the blinds at a minimum distance of 150 mm from the glass.

Do you do blinds?

Yes, and you can check the sizes available on the website. Please keep in mind that the blinds are individually made and therefore they are non refundable

What accessories will I need? Do these come as standard or do I need to order them separately?

You will need foam rope, weather proofing silicone and flashing kits along side your skylight. We have all of these on our website so you can order everything you need from us so you are ready to go.

Why do I need a Lead Flashing?

If you plan to install on pitched roof, you will need Lead Flashing to insulate the unit and to stop water from seeping in.

Which type of Lead Flashing I will need for my roof?

You will need Textured Lead Flashing for tiled roofs and Smooth Lead Flashing for slate roof.

Do I need a Self Cleaning Liquid? What is it for?

It is to maintain the Self-Cleaning Quality of your skylight. Just apply a thin layer once a year to keep in top condition.

Shipping Cost and Delivery

May I calculate the shipping costs to my location?

Yes, you can. If you go through to checkout, it will work out the shipping costs and options without placing an order.

What is the standard lead time for Flat Roof Skylights?
  • London's M25 area: 3 to 6 working days with free delivery

  • Next-day delivery option available for the UK

  • Nationwide delivery in the UK: 3 to 6 working days

  • Retrieve your order directly from our London warehouse.

  • Extra Economy Nationwide delivery: up to 30 working days

What is the standard lead time for Pitched Roof Skylights?
  • London's M25 area: 3 to 6 working days with free delivery

  • Next-day delivery option available for the UK

  • Nationwide delivery in the UK: 3 to 6 working days

  • Retrieve your order directly from our London warehouse.

  • Extra Economy Nationwide delivery: up to 30 working days

What is the standard lead time for Framed Roof Skylights?
  • Free Nationwide delivery in the UK: 3 to 6 weeks

  • Retrieve your order directly from our London warehouse.

What is the standard lead time for Opening Roof Skylights?
  • London's M25 area: 3 to 6 weeks with free delivery

  • Next-day delivery option available for on stock sizes

  • Nationwide delivery in the UK: 3 to 6 weeks

  • Retrieve your order directly from our London warehouse.

What is the standard lead time for Roof Lanterns?

Nationwide delivery in the UK: 10 to 14 working days

What is the standard lead time for Walk On Roof Skylights?
  • Nationwide delivery in the UK: 10 to 15 working days

  • Retrieve your order directly from our London warehouse.

  • London's M25 area: 10 to 15 working days with free delivery

What is the lead time for custom size products?

Our custom size products are with 3-6 weeks, Free Nationwide Delivery

Can I hold off the delivery if I’m not ready yet?

Yes, just let us know your preferred delivery dates in the “notes” box during checkout.

What vehicles you use to deliver and we have a narrow pathway?

We use either a Luton Van or a Flat bed Van.

Payments and Orders

Can I get a discount code?

Depending on your order, additional discounts can be applied. If you wish to make a larger order, contact our Customer Support Team to receive a discount code.

How Can I Pay for my Skylight?

We accept PayPal, PayPal Pay Later, Credit and/or Debit Cards (Stripe), Google Pay, Amazon Pay and Direct Bank Transfer. You will see these payment methods offered to you upon check out. Unfortunately, we only accept payment in advance.

How do I place an order?

The website is the only place to place an order.

Can I place an order over the phone?

We don't take orders over the phone.

Products

What is the warranty period of the skylights?

We offer 20 years sealing warranty on all of our skylights. Our warranty is CE certified and meets European standards. As long as you install your skylight unit as per our instructions, the warranty is valid for twenty years.

What is the max U-Value?

The max U-Value is 0.9 W/m²K

Can I apply my own tint?

You can order a tint for your skylight by selecting the option on our custom calculator, we offer a green or blue tinted option.

Will the window need assembling upon arrival?

No, the skylights arrive ready to install (don’t forget to order your accessories separately so you can be ready to go).

Where are your skylights sourced from? Are they made in the United Kingdom?

Our skylights are manufactured in Europe

Before I place an order what measurements I should take into account?

All our skylights are the internal size of the opening. (pls see. the diagrams under each size unit)

What type of skylight is more energy efficient?

Framed skylights are more energy efficient and they have a higher noise reduction quality that the standard frameless units.

Does the Lanterns come already assembled?

No, but there are clear instructions inside your box on how to assemble the glass and the frame.