Return Policy

Shipping

Skylights.co.uk promises to deliver high-quality products in excellent condition to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:

The following items may be returned for a refund within 15 days of purchase:
1. Merchandise that has not been removed from its original packing.
2. Defective merchandise.
3. Merchandise that was mispacked or was not shipped correctly.
4. Merchandise that has not been installed.

Please do not book any trades (roofers, cranes, or carpenters) before receiving and inspecting our products for defects.

A 25% restocking fee will be charged on all returned merchandise unless it is defective.
Skylights.co.uk is not responsible for labour costs incurred due to installing wrong or defective parts. If your shipment arrives and appears damaged, please inspect the package thoroughly. If the contents appear damaged, please refuse the shipment. We will do everything we can to rush a new order to you. Return shipping fees are the responsibility of the customer. Refunds for returned items are processed within 10 working days.

Before placing an order, please ensure you have chosen the correct unit size and consulted your roofer in advance. If you have purchased the wrong size(s), we will have to cancel and refund the whole order. In this case, we will deduct up to 5% of the transaction fee, and in instances where we have already sent your order, we will also deduct the return shipping fees. Please remember that refunds are processed within 10 working days after units are returned to our warehouse.